The Fine Print, Made Clear.

Your trust is important to us. Here's all the information you need about how we operate.

Last updated: May 17, 2024

Terms of Service

By accessing or using the philipsolomons.com website and its services, you agree to be bound by these Terms of Service. These terms apply to all visitors, users, and others who wish to access or use our Service.

Use of Site

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

Product Information

We make every effort to display our products and their colors as accurately as possible. The actual colors you see will depend on your monitor and browser, and we cannot guarantee that your monitor's display of any color will be accurate. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Ordering & Payment

All orders placed through the Service are subject to acceptance in accordance with these Terms. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. We use secure third-party payment processors for all transactions. Your payment information is handled directly by these processors and is not stored on our servers.

Intellectual Property

The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of PHILIP SOLOMONS and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of PHILIP SOLOMONS.

Limitation of Liability

In no event shall PHILIP SOLOMONS, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Shipping Policy

At PHILIP SOLOMONS, we pour intention and care into every hand-crafted aromatic. We appreciate your patience as we prepare your order.

Processing Time

As a small-batch artisan, please allow 3-5 business days for your order to be carefully prepared, packaged, and dispatched for shipment. We do not process or ship orders on weekends or public holidays.

Shipping Methods

We primarily ship all orders via USPS within the United States. You will receive a shipping confirmation email with tracking information once your order has left our studio. Shipping costs are calculated at checkout based on the weight of your order and your shipping address.

International Shipping

At this time, PHILIP SOLOMONS only ships within the United States. We hope to expand our reach in the future.

Order Information

It is the customer's responsibility to ensure that the shipping address is correct. We are not responsible for orders shipped to incorrectly submitted addresses. Please double-check your details before completing your purchase.

Privacy Policy

At PHILIP SOLOMONS, your privacy is paramount. This policy outlines how we collect, use, and protect your personal information.

Data We Collect

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as "Order Information." We do not directly collect or store credit card numbers; payment processing is handled by secure third-party services.

How We Use Your Data

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you about your order.
  • Screen our orders for potential risk or fraud.
  • Provide you with information or advertising relating to our products or services, only if you have opted in to receive such communications.
  • Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

Data Protection

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We use reputable, secure services like Shopify Payments/Stripe to process all financial transactions. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Cookies

Our Site uses cookies to enhance your browsing experience. Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier. We use cookies to remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Questions?

We believe in clear communication and complete transparency. If anything in these policies is unclear, or if you have any other inquiries, please don't hesitate to reach out.

Contact Us with Any Questions